Audit System
Overview
The Audit System is used to fulfil the following objectives:
- Keep track of all user actions for monitoring, investigation, and security purposes
- Have a user-friendly interface for the users to search for any audit trails
- Fulfil the tender checklist of the enterprise customers
How to Check Audit for Users
- Go to Manage Organization
- Choose Audit
- Select Time Range and Action
Data Filter Options
You can set different filters on data, which include:
- Date Range
- Today
- Yesterday
- Last 7 days
- Last 30 days
- Last 1 year
- Specific Date time (Start date - End date)
- Search by Affected Object or Details
- Filter by Action
- Filter By Actor
- All
- System
- Remote Support
- Actor Names
Access Control
Only Owners and Admins (who are granted access from Organization Settings Permission Group) can access Audit tab in Manage Organization.
Audit tab Column Details
| Date & Time | Display timestamp of the action | |
|---|---|---|
| Target Object | Display the target object of the action | |
| Action | Display the actions of actors within the organization | |
| * All * Create Email * Create Member * Create Team * Login * Logout * Create inbound Call Rule * Update Inbound Call Rule * Create Outbound Call Rule * Update Outbound Call Rule * Manage User Assignment * Manage VIP Member * Manage Myinfo * Manage Billing information * Manage Organization Connect * Manage Permission Group | * Send Activation Email * Topup * Update Member * Update Team * Update Public Holiday * Edit Directory Name * Provision Extension * Remove Store Credit Card * Delete Extension * Delete Pending User * Disable Auto Topup * Edit Custom Holiday * Edit Extension Key * Enable Auto Topup * Manage License | |
| Actor | Done via Identity Done via System Done via Remote Support | |
| IP Address | Display the IP address that triggered the action | |
| Details | Show detailed actions of the actors within the organization |
Retention Period
- The retention period in which users can see the audit logs is 1 year.
- If you request logs that are older than 1 year, we will handle it as a one-time request, and B3 will charge a fee for retrieving them.