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Inbound Call Filter

Overview​

Inbound Call Filter is supported in our system at organizational level and actions will be updated at user level. By implementing inbound call filtering at the organization level and updating actions at the user level accordingly, we're enhancing the flexibility and control users have over managing their calls while ensuring consistency and efficiency across the organization.

Setup Inbound Call Filter At Org Level​

  • Go to Manage Organization
  • Select Inbound Call Filter
  • Click on Add and select the Action
    • Block all calls (To block all incoming calls except the ones on the list)
    • Block specific calls (To block specific numbers on the list)

Inbound Call Filter Rules Hierarchy​

When processing incoming calls, the system follows a specific order of checking rules. The hierarchy is as follows:

  • The system will check the filters in the specified order (from the first one).
  • If a call matches a rule set by the user, the system will apply that rule and not proceed to check any subsequent rules, including organization-level rules.
  • If the user has not set any specific rules for incoming calls, the system will then proceed to check the organization's rules.

Sequence for Rule Validation​

  • User's Inbound Call Filter Rules: If the user has configured any inbound call filter rules at their level (personal rules), the system will check these rules first.

  • Organization's Inbound Call Filter Rules: If the user hasn't set any personal rules or if the call doesn't match any of the user's rules, the system will then check the inbound call filter rules configured at the organization level.

Note:​

Inbound Call Filter Rules are applicable to direct incoming calls to Phone System Extensions (this does not include incoming calls to Auto Attendant, Call Queue, Call Group, SIP, BYOP, BYOC).