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Directory

Introduction​

 

  • Directory gathers the data from the organization and combines them. It includes but is not limited to the following:
    • Member’s information
    • Extension’s information
    • Organization’s information
  • These data will show on the Contacts of Mobile and Desktop Applications.

How inter-organization directory sharing works​

  • The user can configure which extensions to share with the connected organizations.
    • VIP contacts are not shareable by default. Click here for more details on VIP Members.
    • This sharing is per group. Once it is shared, all organizations inside the group can view the information.
  • In the organization accepting the share:
    • The user needs to create an Outbound Call Rule that allows the extensions to be able to dial to the connected organization.
    • Only extensions that are assigned to this Outbound Call Rule can view the shared Directory.