Skip to main content

Filter & Search

Filter​

You can filter the created cases by:

  1. Case Types
  2. Assignee
  3. Case Status
  4. Domain

1. Case Types​

In the Support Center, the created cases are divided into 3 categories:

  • My Cases
    • The cases that are reported by ME or assigned to ME will classify into this type.
  • Internal Cases
    • The cases that are reported by other Members within the same Organization or assigned to them will classify into this type.
  • External Cases
    • The cases that are reported and shared by B3Networks.

2. Assignee​

You can find a created case by finding the Assigned Member (Assignee).

3. Case Status​

The created cases will be listed under 3 Status:

  1. Open
  2. Closed
  3. All

4. Domain​

You can find a created case by finding the Domain that was added when creating the case.

You can search a case by:

  1. ID
  2. Title & Description
  3. Organization UUID

1. Case ID​

You can search a specific case by itsidentity number.

2. Title & Description​

You can search a specific case by its title or description details.​

3. Organization UUID​

You can search a specific case by the unique identity number of an Organization.