Skip to main content

SMS Transaction Logs

This tab provides users with the ability to search and access SMS transaction logs, offering a detailed view of each transaction. It also highlights any errors that may have occurred during the process, helping users identify and address potential issues efficiently.

  • Users will be able to search by for an organization by any of the following, and then go through advanced search
    • Org UUID or Name
    • Customer Reference
    • Number
  • Advanced search: This allows the users to filter logs via:
    • Date Range
      • Today
      • Yesterday
      • Last 7 days
      • Last 30 days
      • Last 90 days
      • Specific date time
    • SMS Type
      • All
      • Incoming
      • Outgoing
    • SMS Status
      • All
      • Queued
      • Sent
      • Delivered
      • Delivery Failed
      • Rejected
      • Delivery Expired
    • Search by sender Name/Recipient/Message ID

#### SMS Transaction Logs Details:

We’ll display the following information (where applicable)

Placeholder (Orange Box)
Field NameDescription
VendorThe Vendor   e.g. SingtelSmpp
Vendor CodeThe code of the Vendor   e.g. SingtelSmpp
Vendor LabelThe label of the Vendor   e.g. SingtelSmpp
Details (Blue Box)
Field NameDescription
SenderThe sender Name of the SMS   e.g. B3Networks
DestinationThe Destination of the SMS   e.g. +6583187294
TransactionThe Unique Transaction UUID of the SMS   e.g. 9adac97c-ae25-4f7c-85c2-a0f49aed0c51
StatusThe status of the SMS   e.g. RETRY, SUCCESS
Webhook EndpointThe end point of the user’s webhook to receive the sms report   e.g. 172.21.174.176

Pass Validation for SMS Transaction Logs:​

For SMS logs, the SMS passes through a system validation checklist from User to System (please see below screenshot). In order to pass the system validation stage, the transaction needs to pass all the below-stated checks:

  • Message is too big: (REJECTED_MSG_TOO_BIG)
  • The destination is not supported yet: (REJECTED_DEST_NOT_SUPPORTED)
  • Sender and recipient are the same: (REJECTED_DEST_SAME_AS_SENDER)
  • Sender name is not valid: (REJECTED_INVALID_SENDER_NAME)
  • Content of the message is blacklisted: (REJECTED_BLACKLIST_CONTENT)
  • The route is not found: (REJECTED_ROUTE_NOT_FOUND)

Note​

To improve troubleshooting efficiency, especially when SMS is rejected by error ‘rejected_route_not_found’, the logs support to show routing information in Support Hub.

  • In MNP
  • In Singtel Number Level List

 

Note​

For easy troubleshooting, the Call and SMS history & chart will be displayed following customer organization timezone to align with the timestamp customers provide.