Skip to main content

Support Hub for Admin Portal

Introduction

Support Hub is designed to cater to the needs of both B3Networks and our trusted partners. This feature promises to be a game-changer in simplifying and expediting the support process.

  • This feature is displayed on the left sidebar for both B3Networks and Partner to support and troubleshoot for their customers.
  • All necessary information will be displayed based on the TXN UUID to help the Support Team identify the issue faster and reduce the troubleshooting time.
  • This feature is displayed in Admin Organization under License Model.

Access Control

  • Owners can always access Support Hub
  • Admins require access for Permission Group by the Owner in the Manage Permissions tab. 
    When enabling the permission, the Admin can:
    • Access Support Hub
    • Manage and perform all actions within Support Hub

Note:​

Support Hub Permission Group is only applicable for Admins Role.

  Overview

Support hub includes three main tabs which aid in the troubleshooting process efficiently. These include:

  • Call Transaction Logs: This allows users to search for any call transaction and view a summary of the call and complete call logs to help identify any possible issues.
  • SMS Transaction Logs: This tab enables users to search for any SMS transaction logs and view any error that is coming up during the transaction.
  • Remote Support: This allows the user to access the customer organization to provide support.