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BYOI Management - Reserved

Purposes:​

A number can be reserved when:

  • A specific customer wants to have a number but did not pay yet.
  • You want to reserve numbers for future use, e.g. if a customer account is created but the customer has not purchased yet, save a nice number to win sales.

Reservation Period:​

There are 2 types of Reservation:

  • Free reservation
  • Charged reservation

Free reservation:​

Manually:

  • It happens when you intentionally reserve a number.
  • Number state change from Available to Reserved:28 days.

Automatically:

  • The system will reserve the number when a subscription that has an assigned number changes its status.
  • Number state change from Assigned to Reserved:
  • After a subscription expires: 56 days.
  • After a subscription is terminated: 28 days.
  • After a number is swapped out of a subscription: 1 day.

   

Charged reservation (optional)​

  • It happens after the free period ended.
    • You will need to purchase a service called DID Reservationin order to extend the reservation period.
    • The reservation period will follow the DID Reservation subscription plan.

   

Notification:​

7 days before the reservation expires, the system notifies the reserver via email.

  • Customer: Billing email
  • Partner: Owner email

Actions​

Notes:​

  • Reserve does not require documentation.
  • After the reservation expires, the number is released to the inventory.

 

1. Assign​

To assign a reserved number, please follow the steps below:

  1. Go to the Number Management app
  2. Select the Reserved tab
  3. Search for a particular number
  4. Click the Eye icon
  5. Choose Action - Assign
  6. Fill in the required information:
    • Subscription UUID
    • Remark
  7. Assign

2. Release​

To release a reserved number, please follow the steps below:

  1. Go to the Number Management app
  2. Select the Reserved tab
  3. Search for a particular number
  4. Click the Eye icon
  5. Choose Action - Release
  6. Fill in the required information:
    • Remark
  7. Release

3. Extend​

To extend the reservation period, please follow the steps below:

  1. Go to the Number Management app
  2. Select the Reserved tab
  3. Search for a particular number
  4. Click the Eye icon
  5. Choose Action - Extend Reservation
  6. Fill in the required information:
    • DID Reservation UUID (Purchase in advance)
  7. Extend