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BYOI Management - Locked

Purposes​

A locked number is not reserved or assigned to anyone. It is a special use case of reservation in which the reserver is unidentified. 

Notification​

7 days beforethe lock expires: 

  • Notify support:
    • Partner support
    • B3 support

After the lock expires: 

  • Notify support:
    • Partner support
    • B3 support
  • The number is released to the inventory after the locked period ends.

This change is only applied to New locked numbers.​

Existing locked numbers at the time of deployment are not affected. It means they are being locked permanently until the Ops team performs any action.

 

Actions​

1. Unlock​

To unlock a number, please follow the steps below:

  1. Go to the Number Managementapp
  2. Select the Locked tab
  3. Search for a particular number
  4. Click the Eye icon
  5. Choose Action - Unlock
  6. Fill in the required information:
    • Remark
  7. Unlock

2. Delete​

To delete a locked number, please follow the steps below:

  1. Go to the Number Managementapp
  2. Select the Locked tab
  3. Search for a particular number
  4. Click the Eye icon
  5. Choose Action - Delete
  6. Fill in the required information:
    • Remark
  7. Unlock