📄️ Pop-up for Web Phone and IP Phone devices
During a call, agents can add notes for that call on a Pop-up. The pop-up will be hidden in the “View Popup” button and only appear when that button is clicked. This Pop-up can also be minimized to allow users to do other things while handling the call. The Pop-up is only available for users who receive the call after picking it up.
📄️ Change Agent's Status
To change your status, please follow the steps below:
📄️ Pop-up Note on Devices - Desktop App
Desktop App
📄️ Communication Hub: Call History
Overview