📄️ MS Teams Call Transfer
During an active call, users will have these options available:
📄️ MS Teams Auto-Attendant
Introduction:
📄️ MS Teams Call Queue
Introduction:
📄️ MS Teams Call Forwarding
This feature allows you to forward the incoming calls to one of the following options:
📄️ MS Teams Delegation
Introduction:
📄️ MS Teams Voicemail
Configure voicemail settings
📄️ FAQ - Frequently asked questions about CPaaS Microsoft Teams Operator Connect
What is CPaaS Microsoft Teams Operator Connect?
📄️ Integrated Instruction
To integrate, you should follow the steps below:
📄️ Prerequisites
To integrate CPaaS system and Microsoft Teams software, you will need to the following licenses.
📄️ Swap a new DDI number for the existing User
Due to some reasons, your agents need to use new numbers. In that cases, you can swap your agent's number for a new one.
📄️ Swap a new user for the existing DDI number
There are cases when your agents are left and replaced by newcomers. In that cases, you can assign the existing DDI Number to the new user without purchasing extra.