📄️ Activate SMS Sender ID Customization Service
The SMS Rebranding service allows you to use a customized Sender Name as Sender ID when sending out an SMS from our system.
📄️ Check Call History
All incoming calls received through the Auto-attendant will be recorded in the Call History tab with complete details and can be exported if required.
📄️ Update Assigned Number & Addons of an Auto Attendant Flow
To update the assigned Number and Addons of a particular Auto Attendant Flow, please follow the steps below:
📄️ Block Unwanted Calls
For cases of Unwanted Calls (e.g. fraud, spam, phishing), the Owner/Admins can block a specific number from going through the Auto-attendant number.
📄️ Check Workflow Version History
Our system is able to show the latest 5 versions.
📄️ Checklist: After Purchasing Auto Attendant
Below is a checklist of steps to take after purchasing an Auto Attendant Base License:
📄️ Workflow Command: Webhook
Configuration
📄️ Overview
The Overview tab provides the basic information of the Auto Attendant Flow as well as the ability to rename the call flow, copy the Attendant UUID, and Subscription UUID.
📄️ Basic Workflow Templates
Users can import one of the following workflow templates into the Auto Attendant Configuration page and edit the information accordingly.
📄️ Workflow Command: Transfer Call
Transfer Call
📄️ Assign Number & Concurrent Call Addon Licenses to an Auto Attendant Base License
To assign a number addon license to an Auto-Attendant Base License, follow the steps below:
📄️ Workflow Command: Record call and notify
In this section, you are allowed to set:
📄️ Workflow Command: Play Message Only
In this section, you can add or upload an automated message for the callers to hear.
📄️ Workflow Command: Forward To
In this section, users are allowed to redirect the incoming call to the previous block if numbers in the current block miss the call.
📄️ Workflow Command: Set Condition
If calls satisfy the setup conditions in this section, they will be forwarded to the specified destination.
📄️ Workflow Command: Confirm
In this section, callers are allowed to:
📄️ Approve/Reject Deployment Request
Users who do not have the permission to deploy the flow can request to approve deployment.
📄️ Audit
Overview
📄️ Configure a Workflow
Notes:
📄️ Call Journey Report
The Call Journey Report offers detailed insights into customer interactions within the Auto Attendant flow. Users can export all call flow details, starting from the caller's initial access to the Auto Attendant and ending when they reach an agent for each transaction.
📄️ Access Control
Overview
📄️ Test and Deploy a Workflow
Test a workflow:
📄️ Set Up Public Holiday and Working Hours
By default, working hours are set to 24/7\. If you customize working hours, all hours that aren't included in working hours are considered after working hours.
📄️ Workflow Command: Gather Input
Basic settings