📄️ MS Teams Call Queue
Introduction:
📄️ MS Teams Call Transfer
During an active call, users will have these options available:
📄️ MS Teams Voicemail
Configure voicemail settings
📄️ Prerequisites
To integrate CPaaS system and Microsoft Teams software, you will need to the following licenses.
📄️ Comparison of Integration Types
B3Networks now offers 3 types of direct routing deployment options depending on customer security requirements.
📄️ Integrated Instruction - Full Automation
To integrate, you should follow the steps below:
📄️ Integrated Instruction - Semi Automation
To integrate, you should follow the steps below:
📄️ MS Teams Auto-Attendant
Introduction:
📄️ MS Teams Delegation
Introduction:
📄️ Swap a new user for the existing DDI number
There are cases when your agents are left and replaced by newcomers. In that cases, you can assign the existing DDI Number to the new user without purchasing extra.
📄️ Integrated Instruction - Full Manual
To integrate, you should follow the steps below:
📄️ FAQ - Frequently asked questions about CPaaS Microsoft Teams Direct Routing
What is CPaaS Microsoft Teams Direct Routing?
📄️ MS Teams Call Park and Retrieve
Introduction:
📄️ MS Teams Call Forwarding
This feature allows you to forward the incoming calls to one of the following options:
📄️ Swap a new DDI number for the existing User
There are cases when you want to change a different number for your agents.