📄️ Checklist
Below are the steps to configure and manage your Contact Center:
📄️ Assign Contact Center License to Agents
Prerequisites
📄️ General Settings: Busy Remarks
This section allows you to define the Busy remark* for Call Center Agents.
📄️ General Settings: Default Rules
Default Rulescombine Outbound and Inbound Rules that the Queues in the Organization will follow.