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Call Recording

Download a Call Recording File​

  • Go to File Explorer > Select time range
  • Select All orChose a Folder or Go to Folder > Select Recording File
  • Click the DownloadIcon

Delete a Call Recording File​

  • Go to File Explorer> Select time range
  • Select All orChose a Folderor Go to Folder > Select Recording File
  • Click the Delete Icon
  • To confirm your action, click the Delete button
  • To cancel your action, click the Cancel Button

Restore a Call Recording File​

  • Go to File Explorer > More Action (click on the ellipsis icon) > Trash
  • Chose a Folder or Go to Folder > Select Recording File
  • Click on the Restore Icon

Shred a Call Recording File​

  • Go to File Explorer > More Action (click on the ellipsis icon) > Trash
  • Chose a Folder or Go to Folder > Select Recording File
  • Click on the Shred Icon
  • To confirm your action, type CONFIRM in the textbox and click on the Shredbutton

Note:​

All deleted files and folders that have been moved to the Trash Bin will be automatically permanently deleted after 30 days.

Check Pending Actions​

  • Go to File Explorer > More Action (click on the ellipsis icon) > Job List
  • Check the Pending Jobs. These will have the following details:
    • Job ID
    • Type (Download/Delete/Restore/Shred)
    • Status (Pending/Done)

Note:​

Once completed, the Job will disappear from the Pending Jobs list. 

 

Note:​

The SLA of call recording uploading on Unified History is 24 hours.

The SLA of call recording uploading process is 1500 seconds = 25 minutes. 

This value is decided based on a ratio of 1:100 compared to the maximum talk time of 4 hours, with an additional 1 minute accounted for as overhead time for the file upload process.