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Prerequisites

To integrate CPaaS system and Microsoft Teams software, you will need to the following licenses.

CPaaS Licenses​

Base License:

  • Phone System License

Add-on Licenses:

  • Microsoft Teams Operator Connect (used for MS Teams Call Service)
  • Microsoft Teams Operator Connect Resource Account (used for MS Teams Auto Attendant & Call Queues)
  • Note: the Add-on license already includes the Number.

Microsoft Licenses​

  1. Microsoft Licenses for Operator Connect
  2. Global Admin access on your Office 365 tenant
  3. Powershell environment installed Licenses for Operator Connect:
  • Common Area Phone
  • Microsoft 365 Business Basic + Microsoft 365 Business Voice (without calling plan) add-on
  • Microsoft 365 Business Standard + Microsoft 365 Business Voice (without calling plan) add-on
  • Microsoft 365 Business Premium + Microsoft 365 Business Voice (without calling plan) add-on
  • Microsoft E5
  • Office 365 E5
  • Office 365 A5 for faculty
  • Office 365 A5 for students
  • Microsoft 365 A5 for faculty
  • Microsoft 365 A5 for students
  • Microsoft E3 + Phone System License
  • Microsoft F3 + Phone System License
  • Microsoft 365 A1 + Phone System License
  • Microsoft 365 A3 for faculty + Phone System License
  • Microsoft 365 A3 for students + Phone System License
  • Office 365 E1 + Phone System License
  • Office 365 E3 + Phone System License
  • Office 365 F3 + Phone System License
  • Office 365 Education E1 for Faculty + Phone System License
  • Office 365 Education E3 for Faculty + Phone System License
  • Office 365 (Plan G1) for Government + Phone System License
  • Office 365 (Plan G3) for Government + Phone System License