Live Chat Configuration

This feature helps you configure General settings for the Live chat of your organization.

• Go to Phone System
• Select System view
• Select Omnichannel
• Go to General Tab
• Set Live Chat Configuration

Chat Inactivity Action

• Auto-end assigned chat after a period of inactivity (hours):
  Owner/Admins can set up auto-end assigned chat after a period of inactivity.
  • Live Chat: Configurable from 1 to 1440 minutes.

 

• Auto-end waiting chat after a period of inactivity (hours):
  Owner/Admins can also configure auto-end waiting chat after a period of inactivity.
  • Live Chat: Configurable from 1 to 1440 minutes.