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Clear billed amount for postpaid account

For partners using our billing system​

By default, the system will automatically add payments for the awaiting-payment invoices that enable auto-allocation. However, for those invoices that disable this feature, you will have to manually assign payments to them in order to mark them as paid and clear debt for your customer account.

Check this link to know how to assign payment to an awaiting-payment invoice

For partners not using our billing system​

If you do not use our billing system (noInvoice app enabled), in order to clear the billed amount for your customer account, please follow the steps below:

1. Add new payment​

In order to add a new payment, please follow the step below:

  1. Go to the Finance app
  2. Choose Payment tab
  3. Click + New Payment
  4. Fill in the necessary information:
    • Customer name
    • Amount
    • Received date
    • Payment information
      • Method
      • Reference
    • Invoice #
    • Remark
  5. Create

### 2. Assign the payment to a customer account

In order to allocate a payment, please follow the step below:

  1. Select the added payment
  2. Click the Eye icon
  3. Choose the Pencil icon at Assigned Organization
  4. Search the organization
  5. Select the invoices
  6. Click Assign & Allocate
  7. Once done, you can go to the Customer app to check if the billed amount is cleared.