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Delete or Suspend a customer account

Note:​

In order to delete a customer account, make sure you have withdrawn all their credits/cleared all their debts. Otherwise, the account cannot be deleted.

 

Delete an account:​

  1. Go to Customer app > Find your customer organization > click View
  2. Go to Settings>ClickDelete to permanently delete the organization.
  3. Choose [Yes, I'm sure] to proceed. Otherwise, you may clickGo backto end the process.
  4. The status of the organization has been changed to Suspended for deletion. You have 30 days to reactivate the account before it is permanently deleted.
  5. If you want to reactivate the organization, click Activate> Choose [Yes, I'm sure] to proceed.

Suspend an account:​

  1. Go to Customer app > Find your customer organization > click View.
  2. Go to Settings>ClickTemporarily suspend the organization
  3. Choose [Yes, I'm sure] to proceed. Otherwise, you may clickGo backto end the process.
  4. The status of the organization has been changed to Suspended
  5. If you want to reactivate the organization, click Activate> Choose Yes, I'm sure to proceed

Notes:​

  1. A suspended account cannot be logged in and used for any services. Its remaining usable credits/debts are still stored in the account.
  2. Once the account is suspended, all its subscriptions will not be able to renew on the renewal date and will automatically expire after the expiry date.