Manage payment matters of an account (prepaid account)

If you are referring to payment of a Postpaid account, click here.

 

Want to learn the difference between prepaid and postpaid? Click here.

 

Go to Customer App > find the customer account > View > Payment:

1. Credits:

Note:

• Red Number = negative amount (e.g: -1)
• Green Number = positive amount (e.g: 1)

 

You are able to: 

• See how many credits the account has:
  • Usable Credits: the available amount that a customer can spend, inclusive of the credit limit
    • If the usable credits are higher than the credit limit (2086.10148 > 2000), it means that the customer has not touched the credit limit yet.
      
    • If the usable creditsare less than the credit limit (91.33 < 100), it means that the customer is using the credit limit. The amount being consumed is ~ 8.67).
      
    • Usable credits are used for:
      • Usage (call, sms, dnc)
      • Subscription charge (purchase, renew, extend)
  • Credit limit: the maximum amount of credit a financial institution extends to a client. It can be set temporarily or permanently.
  • Balance: the amount stored in this wallet.
    • Balance = Usable credits - Credit Limit
  • Reserved credits are caused by an ongoing transaction. If the transaction is successful, Reserved creditwill be deducted; otherwise, they will be returned to the Usable credits.

2. Other Information:

• View and adjust auto top-up settings (on behalf of your customer):
  • Last time top-up amount: $100.
  • Threshold to trigger top-up: $20 (20% of last top-up amount).
  
• View and adjust auto subscription renewal settings using the stored card (on behalf of your customer):

• View current payment method using to top up credits:

• View and remove stored credit card (if any):