Assign Contact Center License to Agents

Prerequisites

In order to use the Contact Center features, you will need the following license:

Type	License
Base	Phone System
Add-on	IP Phone
	Mobile
	Desktop
	Web Phone
	Contact Center
	Number (optional)
	Call Recording (optional)
	DNC (optional)
	Team Chat (optional)

Note:

• If you are an Owner/Admin of the organization, you will be a Supervisor in the Contact Center.
• If you are a Member of the organization, you will be an Agent in the Contact Center.

  Assign Licenses

Manual Provision

1. Provision License

To provision the license manually, please follow the steps below:

1. Click the Provision button
2. Fill in:
   • Number of users
   • Start from extension (Extension Number)
3. Provision
4. Click the Assign button
5. Choose:
   • User
   • Extension
6. Assign

#### 2. Assign Add-on License(s) to Phone System User:

1. At the newly created license, click Manage > Choose Assigned Addons
2. Select the purchased Add-on license(s) to assign to a Phone System User ### Bulk Provision

Note:

Bulk Assignment only supports creating new extensions for Phone System Licenses.

 

Click Bulk Assignment > Download sample file > Fill in the required information properly:

• Ext key: the key of the extension.
• Number: the number (DID) assigned to the extension.
• User: the user to assign the extension and add-ons to.
• Addon license: the features that a user can use. Insert more columns if the user is assigned to more than 2 features. Use the codes below for the Addon License column:

Addon License	Addon License Code
Call Recording	call_recording
Desktop	device_desktop_app
DNC	license_dnc_checking_enabled
IP Phone	device_ip_phone
Mobile	device_mobile_app
Web Phone	device_web_rtc
Number	license_number
Team Chat	team_chat
Contact Center	license_center