Checklist

Below are the steps to configure and manage your Contact Center:

1. Prerequisites:
   • Assign License
2. General Settings:
   • Default Inbound and Outbound Rules
   • Busy Remarks
3. Inbox Management:
   • General
   • Inbox > Overview
   • Agent Management
   • Popup Configuration
   • Announcement Message
   • Call in Queue Ended
   • Max Inbox Size
   • Max Wait Time
4. Communication Hub:
   • Users List
   • Active Calls
   • Activity Logs
   • Call History