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General Settings: Busy Remarks

  • This section allows you to define the Busy remark for Call Center Agents.
  • By default, the system will have two main breaks - Toilet and Lunch breaks. You can add more remarks in this setting.
  • These remarks will appear on Activity Logs.

Note:​

  • New remarks can be a maximum of 30 characters.
  • You can create u pto 10 remarks