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General Settings: Default Rules

Default Rulescombine Outbound and Inbound Rules that the Queues in the Organization will follow.

Outbound Rule​

To configure Outbound Rule, please follow the steps below:

  1. Go toSettings, choose View - System
  2. SelecttheGeneral Settingstab
  3. In the Default rules section, select the Pencil icon:
  4. Add the required fields:
    • Dial Plan
    • Country Whitelist

Inbound Rule​

To configure Inbound Rule, please follow the steps below:

  1. Go toSettings, choose View - System
  2. SelecttheGeneral Settingstab
  3. In the Default rules section, select the Pencil icon:
  4. Add the required fields:
    • Caller ID Plan