Introduction

Overview

Dashboard is a visual reporting tool that uses powerful analytics features to help you monitor your Organization's Calls data, such as key metrics, call types, etc. It allows you to gain actionable insights to make the right decisions. 

Note:

The dashboard refresh rate is 10 seconds.

 

Accessibility

1. Admins within the Organization who have been granted access by the Owner can access the Dashboard where the Admins can:
   • Create new Boards
   • View all created Boards
   • Edit all created Boards
   • Remove all created Boards
2. Memberswithin the Organization who have been granted access by the Owner/Granted Admins can:
   • View the Dashboard
   • View & Manage the Dashboard
     • View granted Board(s)
     • Edit granted Board(s)
     • Remove granted Board(s)

Benefits

Benefits of using Dashboard include:

• Visual presentation of performance measures
• Ability to identify and correct negative trends
• Measure efficiencies/inefficiencies