Execution Log

Execution Log

From the Log tab

To check the Execution Log from the Logtab, follow the steps below:

1. Go to Developer Hub
2. Go toLogs
3. Filter the calls:
   • By Flow
   • By Version:
     • All versions
     • Current version
     • Old versions
   • By Date Range:
     • Available within 14 days
   • By Status:
     • Success
     • Running
     • Failed
   • Sort by start time:
     • Descending
     • Ascending
4. Select a specific call to view the detailed journey.

Note:

Flow execution log is retained for 14 days.

 

From the Programmable Flow tab

To check the Execution Logfrom the Programmable Flowtab, follow the steps below:

1. Go to the Developer Hub
2. Select theProgrammable Flowtab
3. Choose a particular Project and Flow to check logs
4. Select the Configure icon
5. Click theLogsicon
6. Filter the calls:
   • By Version:
     • All versions
     • Current version
     • Old versions
   • By Date Range:
     • Available within 14 days
   • By Status:
     • Success
     • Running
     • Failed
   • Sort by start time:
     • Descending
     • Ascending
7. Select a specific call to view the detailed journey.

Note:

Flow execution log is retained for 14 days.

 

Call History

To check the Call History, please follow the steps below:

1. Go to the Communication Hub, choose the Call Historytab
2. Select:
   • View:
     • Me - Personal History
     • Everyone - All Organization History
     • Teams - Assigned Teams History
   • Date Range: Available within a year
   • Advanced Search:
     • Call Recording/Voice Mail
     • Call Type
     • Call Result
3. Select a specific call transaction to see it in detail
4. Click the Information icon (ℹ)- Call Metadata

Note:

• Data in Call History will be stored for up to 1 year from the date the call is created.
• It takes a few mins (max: 5 mins) for the data to appear on the portal after the call ends. Longer call duration will require longer processing time.