| Programmable Flow | A PF is a CPaaS feature that automates all the repetitive tasks involved in the account (e.g Voice, Workflow). |
| Project | A Projectis the sequence of different flows that collaborate to attain a certain outcome. |
| Flow | A Flow is a set of actions that are triggered by an event and performed sequentially. |
| Event | An Event is a trigger that will initiate the flow. |
| Action | An Action is the executable unit of the flow, specifying what needs to be done at each step. |
| Subroutine | A Subroutine is a flow that is triggered by other flows. |