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Desktop Layout and Command Buttons

Layout:​

Mac version​

### Windows version

Main Command Buttons:​

  • **Number Display:**This is the window wherein the dialed number is reflected.
  • **Show/Hide Dialpad:**Toggle to show/hide the Dialpad. Mainly used for DTMF/IVR selection purposes.
  • Organization Name: Shows which Organization Extension belongs to.
  • […]: Shows/Hides BizPhone Setup Panel and quick Account Information.
  • **Status Indicator:**Shows current connection status of extension
  • Green - the App is registered/connected
  • Red - the App is unregistered/unconnected
  • **Call Button:**Press to connect the call after dialing the number.
  • History Tab: Shows current call logs.
  • **Phonebook:**Shows manually saved Phone Numbers.
  • **Extension List:**Reflects all internal extensions belonging to the Organization. Call Command Buttons:

* Call Status:

  • Ringing - b3works is establishing the call
  • Connected - call is established and successfully connected
  • Contact Name/Dialled Number: If the dialed number is saved in the Contacts, the saved contact name will appear on the screen. Otherwise, it will show the dialed number.
  • **Call Recording Setting:**Show if Call Recording is enabled/disabled for the extension
  • **DNC Setting:**Show if DNC service is activated and what the current action for the extension
  • **Call Forwarding Setting:**Show if Call Forwarding is enabled/disabled for the extension
  • **DND Setting:**Show if DND service is enabled/disabled for the extension
  • **Mute Button:**Press to put the user/agent on Mute.
  • **Hold Button:**Press to put the current call on Hold.
  • **End Button:**Press to Disconnect the call.
  • **Current Call Duration:**Shows duration of the ongoing call
  • **Options Button:**Press to initiate Call Transfer or 3-way Conference Call.
  • **Show/Hide Keypad:**Toggle to show/hide the Dialpad. Mainly used for DTMF/IVR selection purposes.