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Call Pickup

Introduction​

Call Pickup is the feature that allows you to answer the calls for your colleagues when they are unavailable.

  Pickup calls of any extension​

To directly pick up the call of any extension, press: 

  • Pickup prefix+ Extension key + #

Example: 

  • The Pickup prefix is *10
  • Pick up the call that is ringing at Ext 201, press *10201#

Mac version​

Windows version​

Pickup calls in the same Group​

To pick up the call of another extension in the same group (if any), press: 

  • Pickup prefix + #

Example: 

  • The Pickup prefix is *10
  • Ext 202 & Ext 203 are in the same group
  • Ext 202 wants to pick up the call ringing at Ext 203, press *10#

Mac version​

Windows version​