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Call Waiting

  • This feature helps users to be notified that another caller is trying to get through their line while they are currently engaged on a call.
  • Users are able to choose whether to accept/reject the new call or keep talking on the line.

Note:​

This feature is only available after Admins enable Call Waitingin the Admin Tools tab on the portal.

 

Scenarios:​

There are 3 possible scenarios:

1. Ignore the second call​

The user is able to ignore the second incoming call and keep talking on the line.

2. Reject the second call​

The user is able to reject the second incoming call and keep talking on the line.

3. Accept the second call​

Users are able to hold the first call and accept the second call. Later, they can go back to the first call if needed.