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Make an outgoing call

In order to make outgoing calls, please follow the steps below:

  1. Click on the Calls button
  2. Select a number from:
    • Contact list
    • Extension list
    • Dial an external phone number

### Make an Inter-organization Call

Note:​

Before making an inter-organization call, make sure that the user is assigned to the Outbound Call Rule that has the Organization Connect Prefix configured.

 

In order to make an inter-organization call, the users will need to dial:

  • Preset Prefix + Extension Number

Example:

Org A (Owner) links to Org B (Member)

Calling from Org A to Org B:

  • Outbound Rule: Prefix - Start with 1 to transfer to Org B
  • An agent from Org A wants to call Extension 201 of Org B, he will dial - 1201

Calling from Org B to Org A:

  • Outbound Rule: Prefix - Start with 2 to transfer to Org A
  • An agent from Org B wants to call Extension 124 of Org A, he will dial - 2124