App Settings

Overview

Settings tab is the place for Users to manage their own phone system setups, including:

• User Status
• Call Forwarding
• Ring Devices
• Inbound Call
• Outbound Call

Configuration

1. User Status

Users can change their Status to the following options:

• Available
• Busy
• Away
• Offline

2. Call Forwarding

Users can manage their Call Forwarding list with the below options:

• Add more numbers/extensions (Maximum 5)
• Delete numbers/extensions

Note:

To set the Ring modes of the Forwarding list, please go to the Call Forwarding tab on the portal.

 

3. Ring Devices

Users can choose which devices they want to receive incoming calls.

Note:

• The devices options are based on the purchased licenses that have been assigned to that user.
• To set the Ring modes of the Forwarding list, please go to the Devices tab on the portal.

 

4. Inbound Call

Users can configure theirInbound Callsettings for different scenarios, including:

1. Working Hours
   • Available
   • Busy
   • Away
   • Offline
2. Non-working Hours
3. Public Holidays

Note:

For more details about Inbound Call, please visit this link.

 

5. Outbound Call

Outbound Call is where users can modify their Caller ID. It can be changed on the Portal as well. 

• Private*(if Admins allow using)*
• Identity:
  • Users’ assigned numbers
  • Users’ registered numbers
• Delegation: Their Boss’s numbers
• Organization: CPaaS Auto-Attendant numbers
• Call Group: numbers of the groups that users are in.

Note:

For more details about Outbound Call, please visit this link.