Devices

Devicestab is where you can manage your activated devices.

#	Device Name	Ring Device
1	Mobile	B3works Mobile App
2	Desktop	B3works Desktop App
3	IP Phone	IP Phone
4	Web Phone	Unified Workspace Web Phone
5	Microsoft Teams	Microsoft Teams devices
6	SIM	Physical Mobile SIM

To configure, please follow the steps below:

1. Go to Phone System, choose the Devices tab
2. Select Devices to receive incoming calls
   • Tick/Untick to activate devices.
3. Select Primary Device(for Contact Center users):
   • Choose your preferred Primary Device from the drop-down menu
     • (Note: Primary Device is the only device that will be rung for Contact Center extension)
4. Select Ring Mode:
   • Ring All- All available numbers/extensions in the Forward List will ring simultaneously.
     • Total Ring Time (seconds):
       • From 5 to 60 seconds
   • Sequential- Each number/extension will ring in order, one after the other, starting from the first extension in the list each time.
     • Order:
       • Starting from 1.
       • Drag and drop to change its order.
     • Per Device Ring Time (seconds):
       • From 15 to 90 seconds each number/extension.
5. Apply

Note:

Manage mobile devices:

• You can check all of the information about your registered devices on this tab.
• It will display the following details:
  • Device name
  • Version
  • Phone brand
  • Registered time
• You also have the option to edit the Device name for identifying easily.

 

Note:

When there are incoming calls ringing directly to the Extension’s devices, the system will check the followings:

• Call States:
  • Free
  • Others: Dialing, Talking, Holding
• Call Waiting:
  • Disabled: 1 Concurrent Call
  • Enabled: 2 Concurrent Calls

In case the incoming call reaches the Concurrent call limit of the Extension (3rd call), the call will drop and show status as “Failed”.