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Call Forwarding

Call Forwarding is a feature that allows you to forward incoming calls to any alternate numbers or other organization extension numbers.

To set up, follow the steps below:

  1. Go toPhone System, select the Call Forwarding tab
  2. Users have to select from one of the options:
    1. User or Phone Number
    2. Call Group

User or Phone Number​

There will be a drop down menu to select between User or a Phone Number.

  • User: Drop-down bar to select User (Internal Extension)

* Phone Number: Display a Bar to Select Country + Fill in Number

1. Select Ring Mode:

  • Ring All:
    • All available numbers/extensions in the Forward List will ring simultaneously.
    • *Total Ring Time:*From 5 to 60 seconds
  • Sequential:
    • Each number/extension will ring in order, one after the other, starting from the first extension in the list each time.
    • Order: Starting from 1. Drag and drop to change its order
    • Ring time (seconds):From 15 to 90 seconds, each number/group/extension
  1. Click Apply to save the settings

Call Group​

It will display a drop down bar to select a call group.

Note:​

The total limit for forwarding numbers is five numbers or extensions. The forwarding list can only contain one call group. 

  • System will auto count when users enter the numbers/groups/extensions.
  • When the limit is reached, you cannot add more users to the list.

 

  • If any of the extensions miss the call, the system will not trigger its own Unanswered or Busy Flow and the call will be simply dropped.
  • The working hours of the forwarded extension(s) in the list will be ignored.