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Inbound Call Filter

This function defines what action will be taken when an incoming call is made to the User’s assigned number according to the Caller ID.

There 2 main rules to follow:

  1. First Rules
  2. Customer Inbound Call Filter

1. First Rules​

By default, the Inbound Call Filter comes with two default rules that can be adjusted but cannot be removed:

  • Allow internal call to directly Ring Devices:
    • If this option is disabled, all internal calls will follow the User’s Inbound Call settings and personal Working Hours.
    • If this option is enabled, all internal calls will go directly to the User’s devices regardless of their Inbound Call settings and personal Working Hours.
  • Block Call with Private Caller ID

2. Custom Inbound Call Filter​

In order to add a custom inbound call filter rule, follow the steps below:

  • Go to the Inbound Call Filtertab, click Add
  • Choose Match Patterntype
    • Starts with
    • Exact match
  • Click on Add and select the Action
    • Block all calls (To block all incoming calls except the ones on the list)
    • Block specific calls (To block specific numbers on the list)

Note:​

Filtering is done by the FIRST match. The system will stop checking the remaining rules if the Caller ID matches the first rule.