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Call Recordings

Call Recordingstab is where End-users can configure their Call Recording settings.

Note:​

Only users that the Admin allows to set Call Recording will see this tab. 

 

In order to set up the Call Recording feature, please follow the steps below:

  1. Go toPhone System, select the Call Recording tab
  2. Toggle ON/OFF to choose to record Incoming/Outgoing calls or both.
  3. ForIncoming Calls, set Announcing message*(this message will be played to the caller)*:
    • Upload MP3 file
      • File size: Maximum 5Mb
    • TTS (text-to-speech):
      • Message box: Limited to 450 characters
      • Languages: Multiple languages and accent options
      • Pitch: From 0 (lowest) to 9 (highest).
      • Speech rate: From 0 (slowest) to 9 (fastest)
      • Gender of the voice
  4. For Outgoing Calls, you can choose one of the following actions:
    • Record all: Automatically records all outgoing calls.
    • Ask to record**:** Before initiating the call, you will be asked which call you want to record**.**
      • The message will play: "Please press 0 to disable call recording, press 1 to apply call recording."
  5. Apply

Call Recordings Output:​

The audio recorded for Call Recordings is in Mono (Monophonic) mode.

 

 

Please Note:

  • Limitation for the number of characters for TTS message are 2000 characters
  • Error will only appear on the UI when users enter more characters than the limit.
  • Apply button will be disabled when the character limit is exceeded.
  • The SLA of call recording uploading on Unified History is 24 hours.
  • The SLA of call recording uploading process is 1500 seconds = 25 minutes.
  • This value is decided based on a ratio of 1:100 compared to the maximum talk time of 4 hours, with an additional 1 minute accounted for as overhead time for the file upload process.