Communication Hub: Calls - Callback Request

Overview

All the callback requests from your customers will be displayed in this tab.

Name	Description
TXN UUID	Transaction UUID of the callback call
Incoming TXN UUID	Transaction UUID of the original customer's call
Incoming Caller ID	Customer's number
Contact Number	The number that the customer has left for a callback request
Inbox	The inbox handles the callback request
Registered At	The timestamp when a callback leaves successfully
Queued Duration	The duration from when a callback leaves successfully until the callback is triggered
State	- Queueing: The request has been placed in queue and will be processed as soon as an agent is available - Talking: Agent and Customer are talking