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Inbound Call

Inbound Call is where you can configureinbound callsettings for your users.

  1. Go toPhone System > Filter by:
    • Me: if you want to manage your own extension settings
    • Specific Teams: if you want to control the settings of your assigned teams. Click HERE for more information.
    • Everyone: only available if you are assigned to control the settings of everyone within your organization
  2. Go toInbound Call> Configure Inbound Callsettings for your users in different scenarios:
    • Working Hours:
      • Available
      • Busy
      • Away
      • Offline
    • Non-working Hours
    • Public Holidays
  3. Click Apply to save

Note:​

The Working and Non-Working Hours are configured in the Working Hours tab.
The Public Holidays are set in the System - General Settings (Public Holidays).

 

 

Please Note:​

  • Limitation for the number of characters for TTS message are 2000 characters
  • Error will only appear on the UI when users enter more characters than the limit.
  • Apply button will be disabled when the character limit is exceeded.

 

Working Hours​

1. Available:​

When calls come in during working hours and users are available, the following options can be configured:

  1. Ring Devices: ring users’ available devices.
  2. Ring Delegates: forward all incoming calls to users’ delegates.
  3. Forward Calls: forward all incoming calls to users’ forwarding list.

2. Busy:​

Configure the trigger action for your Busy Flow:​

  • Hang Up
  • Ring Devices
  • Ring Delegates
  • Forward Calls
  • Play Message
    • Upload MP3 file
      • File size: Maximum 5Mb
    • TTS (text-to-speech):
      • Message box: Limited to 450 characters
      • Languages: Multiple languages and accent options
      • Pitch: From 0 (lowest) to 9 (highest).
      • Speech rate: From 0 (slowest) to 9 (fastest)
      • Gender of the voice
  • Record Voicemail
    • Email address
    • Message
    • Limitation: 1 minute/voicemail

   

 

3. Away:​

Configure the trigger action for your Away Flow:​

  • Hang Up
  • Ring Devices
  • Ring Delegates
  • Forward Calls
  • Play Message
    • Upload MP3 file
      • File size: Maximum 5Mb
    • TTS (text-to-speech):
      • Message box: Limited to 450 characters
      • Languages: Multiple languages and accent options
      • Pitch: From 0 (lowest) to 9 (highest).
      • Speech rate: From 0 (slowest) to 9 (fastest)
      • Gender of the voice
  • Record Voicemail
    • Email address
    • Message
    • Limitation: 1 minute/voicemail

   

 

4. Offline:​

Configure the trigger action for your Offline Flow:​

  • Hang Up
  • Ring Devices
  • Ring Delegates
  • Forward Calls
  • Play Message
    • Upload MP3 file
      • File size: Maximum 5Mb
    • TTS (text-to-speech):
      • Message box: Limited to 450 characters
      • Languages: Multiple languages and accent options
      • Pitch: From 0 (lowest) to 9 (highest).
      • Speech rate: From 0 (slowest) to 9 (fastest)
      • Gender of the voice
  • Record Voicemail
    • Email address
    • Message
    • Limitation: 1 minute/voicemail

   

 

Non-working Hours​

When calls come in during your non-working hours, you can trigger Non-working Hours Flow with the following actions.

Trigger actions:​

  • Hang Up
  • Ring Devices
  • Ring Delegates
  • Forward Calls
  • Play Message
    • Upload MP3 file
      • File size: Maximum 5Mb
    • TTS (text-to-speech):
      • Message box: Limited to 450 characters
      • Languages: Multiple languages and accent options
      • Pitch: From 0 (lowest) to 9 (highest).
      • Speech rate: From 0 (slowest) to 9 (fastest)
      • Gender of the voice
  • Record Voicemail
    • Email address
    • Message
    • Limitation: 1 minute/voicemail

   

 

Public Holidays​

When calls come in during your public holidays, you can trigger Public Holidays Flow with the following actions.

Trigger actions:​

  • Hang Up
  • Ring Devices
  • Ring Delegates
  • Forward Calls
  • Play Message
    • Upload MP3 file
      • File size: Maximum 5Mb
    • TTS (text-to-speech):
      • Message box: Limited to 450 characters
      • Languages: Multiple languages and accent options
      • Pitch: From 0 (lowest) to 9 (highest).
      • Speech rate: From 0 (slowest) to 9 (fastest)
      • Gender of the voice
  • Record Voicemail
    • Email address
    • Message
    • Limitation: 1 minute/voicemail