Devices

Overview

Devicestab is where you can manage your members' activated devices.

#	Device Name	Ring Device
1	Mobile	B3works Mobile App
2	Desktop	B3works Desktop App
3	IP Phone	IP Phone
4	Web Phone	Unified Workspace Web Phone
5	Microsoft Teams	Microsoft Teams devices
6	SIM	Physical Mobile SIM

 

Mobile App

• Installation&Instruction: LINK
• The Admin can assign multiple Mobile Addon Licenses to an Extension.
• Manage Mobile devices:
  • For Mobile device, our system support managing all of the devices that the users have used to register their Phone system account.
  • It will display the following details:
    • Device name
    • Version
    • Phone brand
    • Registered time
  • You also have the option to edit the Device name for identification quickly.

   

 

Desktop App

• Installation&Instruction: LINK
• The Admin can assign multiple Desktop Addon Licenses to an Extension.

   

 

IP Phone

• Registration Instruction: LINK
• The Admin can assign only1 IP Phone Addon License to an Extension.

   

 

Web Phone

• Instruction: LINK
• The Admin can assign only1 Web Phone Addon License to an Extension.

   

 

Microsoft Teams

• Instruction:
  • MS Teams Direct Routing
  • MS Teams Operator Connect
• The Admin can assign only 1 Microsoft Teams Addon License to an Extension.

   

 

SIM

• The Admin can assign only1 SIM Addon license to an Extension.
• 1 SIM device goes with 1Physical Mobile (MSISDN) Number.
• To use the SIM Device, the following licenses are required:
  • Phone System Base License
  • SIM Addon License
  • Number Addon License + PhysicalMobile (MSISDN) Number
• If one of the requirements is:
  • Missing SIM Addon License -> Receive the error message notifying that this extension is missing the SIM device.
  • Missing *Number Addon License + PhysicalMobile (MSISDN) Number->*Unable to select the SIM device.

   

Configuration

To configure, please follow the steps below:

1. Go toPhone System > Filter by:
   • Me: If you want to manage your own extension settings
   • Specific Teams: If you want to control the settings of your assigned teams. Click HERE for more information.
   • Everyone: Only available if you are given to manage the settings of everyone within your organization
2. Go to Devices
3. Actions:
   • Tick & Untick to select devices
   • Drag & Drop to change the position
4. Select Primary Device (for Contact Center users):
   • Choose your preferred Primary Device from the drop-down menu
     • (Note: Primary Device is the only device that will be rung for Contact Center extension and if the user is added to a call group)
5. Select Ring Mode:
   1. Ring All: All ticked devices are rung simultaneously.
      • Total ring time (second) at all devices.
   2. Sequential: Each device is rung in order, one after the other, starting from the first extension in the list each time.
      • Order: Starting from 1.
      • Per Device Ring Time (seconds)
6. Click Apply to save

Note:

• The default Primary Device will be the first selected device in the devices list.
• However, for existing Extensions, the default Primary Device will be as configured.