Audit

Overview

The audit system helps monitor user actions for security, investigations, and compliance, providing a transparent record of all activities. The system allows for user-friendly search functions, permission-based access, and a detailed breakdown of actions and actors. The purpose of this tab is to track configuration and management actions within the Phone System.

Permission Group

• Owner can access Audit tab in Phone System > System View
• Admins who are granted Phone System permission group can access Audit tab in Phone System > System

View

Data Filter Options

You can set different filters on data, which include:

• Date Range
  • Today
  • Yesterday
  • Last 7 days
  • Last 30 days
  • Last 1 year
  • Specific Date time (Start date - End date)
• Search by Affected Object or Details
• Filter by Action
• Filter By Actor
  • All
  • System
  • Remote Support
  • Actor Names

Audit Tab Column Details

Option	Description
Date & Time	Display timestamp of the action
Affected Object	Display the target object of the action
Action	Display the actions of actors within the Phone System* All * Configure Access Control * Configure Call Forwarding * Configure Call Recording * Configure Call Rules * Configure Caller ID * Configure Delegate * Configure Desktop Device * Configure Devices * Configure Features * Configure IP Phone Device * Configure Inbound Call * Configure Inbound Call Filter * Configure Mobile Device * Configure Music On Hold * Configure Outbound Call * Configure Public Holiday * Configure Working Hours * Enable Direct Routing without Microsoft Account * Link Teams Account * Manage Bulk Templates * Manage Busy Lamp Field * Manage Call Group * Manage General Settings * Manage IP Phone * Provision Direct Routing Number * Provision Operator Connect Number
Actor	* If it’s done by Identity      >> Display Name* If it’s done by the System      >> Display word System* If it’s done via Remote Support     >> Display word Remote Support - Name* e.g. Remote Support - Aimee Hoang
IP Address	* If it’s done by Identity **>>*Display IP Address If it’s done via Remote Support **>>**Display IP Address
Details	Show detailed actions of the actors within the organization

Note:

Action	Details
Configure Inbound Call	* Working Hours/ Non-Working Hours/ Public Holiday: Ring Devices/ Ring Delegates/ Ring Forwarding List/ Play Message/ Record Voicemail/ Hang Up when Available/ Busy/ Away/ Offline
Configure Inbound Call Filter	* Allow/ Block internal calls to directly ring devices * Block/ Allow anonymous number * Add Custom Inbound Call Filter
Configure Outbound Call	* Set Caller ID {callerId} * Add/ Edit/ Remove Speed Dial
Configure Working Hours	* Monday/ Tuesday/ Wednesday/ Thursday/ Friday/ Saturday/ Sunday: from {time} to {time}

 

Retention Period

• The retention period in which users can see the audit logs is 1 year.
• If you request logs that are older than 1 year, we will handle it as a one-time request, and B3 will charge a fee for retrieving them.