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Numbers

Overview​

In CPaaS platform, there are 2 types of numbers:

  1. Mobile number
  2. Fixed Line number

1. Mobile Number​

Categories​

There are 2 types of Mobile numbers (MSISDN):

  1. Physical SIM:
    • In this implementation, the subscriber will be using physical mobile equipment (cellphone, mobile phone, smartphone,..) that has either a physical SIM card or an e-SIM.
  2. Virtual SIM:
    • In this implementation, the subscriber will be using Apps ONLY for inbound and outbound calls.
    • There is NO physical SIM provided to the subscriber.

In Singapore, it's usually starting with 8 or 9.

Terminologies​

TermDefinition
MSISDNThis refers to a number uniquely identifying a subscription in a Global System for mobile network. It’s the technical term for a Mobile Number.
Physical SIM - SIM CardA SIM card is a chip that is physically installed or removed inside your phone with your carrier’s plan.
Physical SIM - eSIMAn eSIM is an embedded SIM that is built-in to your phone and downloads your carrier’s plan indirectly.
Virtual SIMA Virtual SIM is a cloud-based mobile service number which can be used from any device using applications. Unlike the traditional SIM cards, virtual SIMs are not physically attached to a mobile.

2. Fixed Line Number​

Fixed Line numbers are the traditional Landline numbers.
In Singapore, it's usually starting with 6.

Configuration​

Assign a number for User​

In order to assign a number for a specific user, please follow the steps below:

  1. Go to Manage Organization, choose Licenses tab
  2. Select Phone System license
  3. Choose a particular User that you would like to assign a number
  4. At the Assigned Numbers section, click Manage
  5. Select a number from the available list
  6. Save