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Inbound Call Filter

This function defines what action will be taken when an incoming call to the User's assigned number.

  1. Go toPhone System > Filter by:
    • Me: if you want to manage your own extension settings
    • Specific Teams: if you're going to manage the settings of your assigned teams. Click HERE for more information.
    • Everyone: only available if you are assigned to control the settings of everyone within your organization
  2. Go toInbound Call Filter> Set the rules as you wish
  3. Apply

1. First Rules​

By default, the Inbound Call Filter comes with two default rules that can be adjusted but cannot be removed:

  • Allow internal call to directly Ring Devices:
    • If this option is disabled, all internal calls will follow the User’s Inbound Call settings and personal Working Hours.
    • If this option is enabled, all internal calls will go directly to the User’s devices regardless of their Inbound Call settings and personal Working Hours.
  • Block Call with Private Caller ID

2. Custom Inbound Call Filter​

In order to add a custom inbound call filter rule, follow the steps below:

  1. Go to the Inbound Call Filtertab, click Add
  2. Choose Match Patterntype:
    • Starts with
    • Exact match
  3. Add a Number
  4. Choose Action:
    1. Block all Calls
    2. Block Specific Calls

Note:​

Filtering is done by the FIRST match. The system will stop checking the remaining rules if the Caller ID matches the first rule in the list.