Workflow Command: Forward To

In this section, users are allowed to redirect the incoming call to the previous block if numbers in the current block miss the call.

Follow the steps below to configure the Forward to command:

1. Choose a particular block to set up
2. ClickNext step, choose Forward tooption
3. Configure the command:
   • Mark as missed call after - How long the call will be considered as missed
   • Forward Block
   • Forward Times - How many times the call will be forwarded until it is answered
   • Message (optional)
4. Save