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Audit

Overview

All actions that take place within Auto Attendant can be verified and audited by the users. 

How to Check Audit for Users​

  • Go to Auto Attendant
  • Select a flow
  • Select Audit tab

Permission Group​

  • Owner can access Audit tab in Auto Attendant
  • Admins who are granted Auto Attendant permission group can access Audit tab inside Auto Attendant

Data Filter Options

You can set different filters on data, which include:

  • Date Range
    • Today
    • Yesterday
    • Last 7 days
    • Last 30 days
    • Last 1 year
    • Specific Date time (Start date - End date)
  • Search by Affected Object or Details
  • Filter by Action
  • Filter By Actor
    • All
    • System
    • Remote Support
    • Actor Names

Audit Tab Column Details

Date & TimeDisplay timestamp of the action
Target ObjectDisplay the target object of the action
ActionDisplay the actions of actors within Auto Attendant* All * Approve Deployment Request * Cancel Deployment Request * Configure Blacklist * Configure Working Hours * Delete Version History * Deploy * Edit Call Flow * Import * Mask User Ịnput * Reject Deployment Request * Rename Flow * Rollback * Send Deployment Request * Unmask User Input
ActorIf it’s done by Identity* Display Name If it’s done by the System* Display word System If it’s done via Remote Support* Display word Remote Support - Namee.g. Remote Support - Aimee Hoang
IP AddressIf it’s done by Identity* Display IP Address If it’s done via Remote Support* Display IP Address
DetailsShow detailed actions of the actors within the organization

Retention Period

  • The retention period in which users can see the audit logs is 1 year.
  • If you request logs that are older than 1 year, we will handle it as a one-time request, and B3 will charge a fee for retrieving them.