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Workflow Command: Set Condition

If calls satisfy the setup conditions in this section, they will be forwarded to the specified destination.

You can create more than one condition for a branch. Finish one and create another.

To set up, please follow the steps below:

  1. Choose Set Condition option
  2. Save
  3. Click Next step(s) to configure:
    • Process order
    • Condition Types
    • Block Types
  4. Save

Process order​

Process order​

Give your condition a process order. 

  • The lower value will be processed first.
  • For example:
    • If you have 3 conditions A, B, C with the value from 1 to 3
    • The order to process is A > B > C.

   

Condition Types​

Condition types - Match Pattern​

Callers whose numbers match a predefined pattern will satisfy this condition. 

**IMPORTANT NOTE: Country code will also be counted. For example, the length of Singapore number is 10 (+65 9876 5432)

   

Condition types - In Date Range​

Calls within this date range will satisfy this condition.

   

Condition type - In Time Range​

Calls within this time range will satisfy this condition.

   

Condition types - Upload Numbers​

Calls from the uploaded number list will satisfy this condition.

   

Condition types - Validate Expression​

Data that matches the Expression Template will satisfy this condition.

Format:

  • Equal: {{$.variablename}}==='data'
  • More than: {{$.variablename}}>'data'
  • Less than: {{$.variablename}}<'data'
  • More than and equal to:{{$.variablename}}>='data'
  • Less than and equal to: {{$.variablename}}<='data'

*Variablename must be predefined in Advanced Settings at the previous steps.

NOTE: To avoid conflicts between conditions, please contact us for more instruction if you want to use <=, >= for each specific case.

Example:

Auto Attendant is integrated into**Webhook.**When a call comes in > Auto Attendant posts data to Webhook endpoint > Webhook responses to Auto Attendant > If it matches the expression, go to the next block settings.

   

Condition types - Otherwise​

Go to this block if a call does not match with any condition above.

   

Block Types​

Block Types:​