Action - Gather SMS Input

Introduction

Gathers the input through customer's SMS response.

• REQUIRED INPUTS
  • Recipient
  • Sender Name
  • Message
  • Response Expiry Type
    • Max Wait Time
    • Expired At
  • Acceptable Inputs (optional)
    • Maximum Number of Retries
• OUTPUT
  • User's Response (String)

Note:

• The maximum wait time for response is24 hours.
• If the customer responds within the allowed time with the correct pre-defined inputs (if configured), the status of this action will be Succeeded.
• While waiting for the customer's response, the status of this action will be Executing.
• If the customer does not respond within the allowed time, the status of this action will be Failed.

 

Configuration

In order to configure this action, follow the steps below:

1. Click the (+) icon, choose to Gather SMS Input
2. Configure input parameters:
   • Recipient: recipient's number
   • Sender Name: choose a purchased number
   • Message: type in your message
   • Response Expiry Type (select one):
     • Max Wait Time: set a maximum wait time for the recipient's response (minutes)
     • Expire At: set the response expiry time (timestamp format)
   • Only Accept Predefined Inputs (optional)
     • Acceptable Inputs(string format)
     • Maximum Numbers of Retries
3. Add
4. Expose Output*(optional)*